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There are various platforms on which the team will help you. You can write to a gamemaster on the game server, aks for help on our Discord-Server or create a thread in the forum. You can also submit a ticket for a wide variety of categories here in the support area.

However, there are already helpful sources of information for many questions and problems:
A violation of the rules must be reported here in the support area via a ticket with clear evidence. Upon infringements in the forum, you use the forum-internal reporting function.

Every report has to fulfill the following criteria:
  • the in game time must be visible on screenshots and in videos at least once
  • the evidence must not be edited
  • the rule violation took place in the last 3 days
  • hacks like "No-Ani" must be recorded as video with visible batlle-log in the chat