Cant open a game

  • Issue with the client

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  • Hello stewczyk,

    This isn't really an amount of information we could work with.
    Which OS do you have? Is it Windows 10 and if so which update version since the 1809 is already known for issues? What did you try so far to solve this problem? Please give us some more information so we can help you.

    best regards
    Emma
  • Thats the 1809 problem actually.

    U have to install the previous Version 1803

    " For a limited time after upgrading to Windows 10, you’ll be able to go back to your previous version of Windows
    by selecting the Start button > Settings > Update & security > Recovery and selecting Get started under Go back to the previous version of Windows 10.
    This will keep your personal files, but it'll remove apps and drivers installed after the upgrade, as well as any changes you made to settings.
    In most cases, you'll have 10 days to go back. "

    The post was edited 3 times, last by bloodyy ().

  • Actually, please first try the following:
    Download and run the recently updated version of our patcher and tell us if it helps.
    If it doesn't, proceed with bloodyy's suggestion. Otherwise you are fine and don't need to roll back your windows version.

    Regards
    Neon
  • Make sure NOT to run the desktop shortcut as Administrator. Also please redownload the patcher, restart your system and install it again.
    If the problem persists, please make a short video of what exactly happens. You can do this with GeForce Experience if you have an Nvidia graphics card or you can download something like FlashBack Express to record it.
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